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Payment ways?

For domestic payments, our payment gateway tie up allows for Debit cards/Credit cards/ Net banking / UPI Payments. In case of payment failure, please make another attempt while ensuring your information entered on the payment gateway is accurate i.e. card details, expiry date, etc. and that your internet connection is not disrupted in the process.

If your account has been debited after a failed payment transaction, the amount will be credited back to your account by your bank. This usually takes less than 3 working days. You can get in touch with us with your order number via an email to us at centimeterkidsclothing@gmail.com for additional clarifications.

Are there any charges for shipping?

The shipping charges are INR 100 across PAN India.

How long does it take for the product to be delivered?

Once the order is placed, items are dispatched in 2 working days. OurLogistic team takes a standard of 2 to 5 business days to deliver the product anywhere in India.

We process all shipping through Government Registered Post/SpeedPost/DTDC courier service.

Can I change my shipping address after I have placed an order?

If your order is still being processed, and has not been dispatched, you can contact us via centimeterkidsclothing@gmail.comand modify your shipping address.

Returns

We offer a complete “Hassle Free Returns/Refunds” to all our customers.

Please contact us at centimeterkidsclothing@gmail.comfor returns within 3 working days from the time you have received the product.

If your goods are damaged or if you received an incorrect product, or if you’re simply not satisfied with what you’ve received, you can either

– Exchange the goods for an alternative of your choice to equal value.

– Give you a full refund for the price you paid for the goods.

Please make sure the product is returned in the same condition as it was delivered to you. Products should be unused and in saleable condition.

Based on your choice, the newly bought item will be dispatched / full refund will be processed after we receive the returned product.

All refunds will processed and credited to your bank account in 7 to 10working days.

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